It is always our hope that you are satisfied with your purchase. If for any reason, you wish to return an item, please request a return authorization within 30 days from the date of the invoice. The item must be new, in the original packaging and in resalable condition. Once we receive and inspect the item, we will issue you credit for the amount of the item.
1. Request a Return Authorization Number.
Please request a return authorization within 30 days from the date of the invoice. All returns must have a Return Authorization Number or our Receiving Department cannot accept the package.
To get a Return Authorization Number, please email [email protected] or call (858) 625-0005.
2. Pack the Items for Shipping.
Please pack returns carefully so they will not be damaged in transit. It is the sender’s responsibility to ensure that the item is properly packaged so it is received undamaged.
Please write the Return Authorization Number in bold marker on the outside of the box.
Please include a copy of your invoice inside the box.
3. Ship the Item with Tracking and Insurance.
Ship the merchandise back to us using a method that can be traced, and insure the package for the cost of the merchandise.
All returns must be received within 14 days from the date the Return Authorization Number was issued.
4. Receive Your Refund.
Refunds will be credited back to your credit card within 14 days of receipt of the item.