Return Policy For Products Purchased Directly From Auto Care Products, Inc.
If you ordered an item and decide not to use it, you have 30 days, from the date of the invoice, to request a Return Authorization. The item must be new, in the original packaging and must be in resalable condition, as new. Once the item has been received and inspected, we will issue you credit for the amount of the item only, less a 15% restocking fee.
In addition to the restocking fee, actual freight charges will be charged for any item, advertised as "free shipping" or "shipping included". Refunds will be credited back to your credit card within 14 days of receipt of the item.
All returns must have a Return Authorization Number or our Receiving Department will not accept the package. To get a Return Authorization Number please call (800) 992-2018 or (858) 625-0005. The Return Authorization Number must be boldly written on the outside of the box.
All returns must be received within 14 days from the date the Return Authorization Number was issued.
Please pack returns carefully, so they will not be damaged in transit. It is the sender’s responsibility to insure that the item is properly packaged, so it is received undamaged by Auto Care Products. Ship the merchandise back to us using a method that can be traced (UPS, FedEx or USPS with a return receipt) and insure the packaged for the cost of the merchandise. Please include a copy of your invoice.